Customer conversations
Keep communication and feedback connected to customer service.
NextLevelize organizes company and customer conversations through configured email and optional SMS routing, then supports rating requests, private feedback collection, and configured review workflows.
Message Centre
Organize conversations in one area of work.
Use the Message Centre for company and customer conversations, including messages and attachments. Email and optional SMS routing depend on configured providers and company settings.
Communication support
- Company and customer conversations
- Configured email routing
- Optional SMS routing
- Message attachments
Ratings and feedback
Invite customer response through a structured workflow.
Request customer ratings, collect private feedback, and guide eligible customers through configured review workflows.
Rating requests
Request customer ratings as part of a configured customer feedback process.
Private feedback
Collect private feedback to keep customer input connected to your company’s workflow.
Configured review workflows
Guide eligible customers through review workflows configured for your company. Outbound requests depend on configured communication services and company settings.
NextLevelize customer communication and follow-up.
Organize conversations and create a clearer process for ratings, feedback, and configured review requests.